Shipping & Returns

Shipping & Returns

Elovyrhaven · elovyrhaven.com

1. Shipping

• Processing. Orders typically ship within 5–7 business days; handmade items may take up to 10–12 days. Times are estimates, not guarantees.
• Delivery. Within the United States only; estimated 12–15 business days depending on destination and carrier. Delays caused by carriers, customs or events beyond our control are not our responsibility.
• Costs & duties. Shipping is included in the price of each item. Any import duty, VAT or customs clearance charge on entry to the United States is the customer’s responsibility. All shipments into the US now require customs entry: the $800 de minimis exemption was suspended in 2025 and made indefinite in 2026, so an assessment on a small parcel is normal rather than exceptional.
• Tracking. Sent to your email where available.
• Wrong address / non-delivery. If a package is returned to us, we may reship at an additional cost or refund the product price less shipping.
• Order changes. Orders can be modified or cancelled only before dispatch.

2. Returns

• Return window. You may request a return within 60 days of delivery. Requests are reviewed case-by-case and confirmed by email.
• How to return. Email us with your order number and reason; we review each request case-by-case and agree a mutually acceptable solution, confirmed by email.
• Statutory right. EU/UK consumers may withdraw within 14 days of receiving the goods, without reason; this right cannot be waived.
• Conditions. Items should be unused and in original condition and packaging; reasonable inspection is allowed. Used or damaged items may be subject to a deduction or refused a full refund.
• Not returnable. Customized items; used items; and hygiene products in direct contact with the body (e.g., sleep masks) once opened, used or with broken seals.
• Return shipping. Borne by the customer, except for defective, damaged or incorrect items.
• Restocking fee. None. We do not charge a restocking fee and there is no charge for repacking a returned item.
• Refunds. We confirm the arrangement by email and refund to your original payment method within 14 days of receiving the returned goods, and may withhold until the goods are received. We comply with mandatory legal deadlines; EU/UK withdrawal refunds include standard delivery costs, less any diminished value.
• Damaged / defective / incorrect. Contact us with photos; we arrange a free replacement or refund and cover reasonable return shipping.
• Exchanges. Not offered directly; return and reorder, or ask us about stock.

3. Contact Us

• Questions or requests? Email info@elovyrhaven.com.