These terms cover the purchasing and package consolidation service only. Buying goods from our own shop is covered by our shop terms instead.
1. What we are
ElovyrHaven (“we”, “us”) provides a purchasing agent and package consolidation service. We are not the seller, manufacturer, importer or distributor of the goods you ask us to buy. When you place a purchasing order you appoint us to buy goods from Chinese sellers on your behalf, receive them in China, inspect them as described below, consolidate them and arrange international shipping to the address you give us.
2. Quotes, approval and payment
Every order is quoted before it is bought. A quote states the item cost, our purchasing service fee, packing charges, the estimated international freight and the exchange rate used. Quotes hold for five working days, because prices and stock on Chinese marketplaces move. We may decline any order, in particular for prohibited, counterfeit, restricted or high-risk goods. Payment is required before we buy. Final international freight is charged on the actual weight and dimensions recorded at our warehouse; if that differs from the estimate we tell you before dispatch and confirm the difference with you.
3. Inspection — what we do and do not check
When goods reach our warehouse we carry out a visual check for obvious damage, wrong item, wrong colour or wrong quantity, and we photograph what arrived. We do not test performance, function or durability, we do not authenticate brands, and we do not guarantee the quality, material, size or description of goods made by another seller. That responsibility remains with the original seller and manufacturer. Where a seller has sent the wrong or defective item we will raise it with them on your behalf and relay the outcome; the return shipping cost and any restocking charge set by the seller are yours.
4. Customs, duty and import tax
You, as the recipient, are the importer of record for the parcel and are responsible for all duty, VAT, sales tax, clearance and inspection charges levied by your customs authority. Our quotes exclude them. Customs may open, hold, assess, delay or return a parcel; we cannot intervene in their decisions and we do not reimburse charges they impose.
We declare every parcel accurately, at its real value, with a truthful description. We will not under-declare value, mis-describe goods, split a shipment to avoid a threshold, or use a channel that undertakes to bypass duty. If you ask us to, we will decline the order. Note that low-value exemptions have been withdrawn or changed in several destinations — including the indefinite suspension of the United States’ $800 de minimis exemption and the end of the European Union’s €150 duty relief — so an assessment on a small parcel is now normal rather than exceptional.
5. Prohibited goods
You must not ask us to buy counterfeit or trademark-infringing goods, weapons, tobacco or vape products, medicines, live plants or animals, hazardous materials, or anything prohibited for export from China or import into your country. We review links before purchase; if prohibited goods are found we may cancel the order, remove the items from a parcel or hand them to the authorities, without refund of the purchasing fee. Our Prohibited Items list forms part of these terms.
6. Shipping, loss and damage
We choose the carrier on your behalf from the options you approve. Transit times are estimates, not guarantees. Compensation for loss or damage follows the rules and limits of the carrier used, and we assist you with the claim and provide the supporting documents we hold. Our total liability for any order is limited to the amount you paid us for that order. We are not liable for indirect loss — including waiting, disappointment, missed occasions or a change in the price of the goods.
7. Changes and cancellation
You may change or cancel an order at any point before we place the purchase with the Chinese seller; a small handling charge may apply for work already done. Once the purchase has been placed the order cannot be cancelled at will. If a seller is out of stock, refuses to ship or delays indefinitely, we refund the item cost; our purchasing fee may still apply for the work carried out. Goods bought from our own shop follow the shop’s own returns policy, including its return window.
8. Chargebacks and disputes
If you are unhappy, contact us first — most problems are solved in a day. You agree not to raise a payment dispute or chargeback without contacting us, and we will provide the order record, photographs and correspondence to the payment provider if one is raised without notice. Accounts with repeated unjustified chargebacks may be declined for future orders.
9. Liability
We provide the service with reasonable care and skill. We are not liable for the acts or omissions of sellers, carriers, customs authorities or postal operators, nor for delay or loss caused by events outside our control. Our maximum total liability for any order will not exceed the total amount you paid us for that order.
10. Your data
We use your name, address, contact details and order information to buy, receive, inspect and ship your goods, and we share the minimum necessary with payment providers and carriers. We do not sell your personal information. Our Privacy Policy sets out your rights, including for customers in the EU, UK and California.
11. Changes to these terms
We may update these terms; the version in force is the one published on this page when you place an order, and we will tell you if a change affects an order already in progress. Continued use of the service after an update means you accept the revised terms.
12. Contact
Questions about these terms, an order, or a claim: info@elovyrhaven.com. We reply to service enquiries within one working day where we can.
These terms describe a purchasing agency service. They are not legal advice to you, and nothing here transfers ownership of the goods to us at any point: the goods are bought for you, at your instruction, and remain yours.
Written and maintained by the ElovyrHaven team — we run this service ourselves from China and answer every message personally. Last updated: . Questions? Email info@elovyrhaven.com or use the photo upload box on our home page.
